Refund policy
Return & Refund Policy
Last updated: [October 8, 2026]
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your watch must be in the same condition that you received it: unworn or unused, with all original tags and packaging intact. You’ll also need your receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at great.okechukwu08@gmail.com.
Please do not send your item back before contacting us and receiving return instructions.
Returns should be sent to:
[INSERT RETURN ADDRESS]
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us at great.okechukwu08@gmail.com if you have any questions about returns.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if your watch is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
If your item arrives damaged or defective, please include photographs of the watch and its packaging when contacting us. This will help us process your request more quickly.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Watches that have been worn or used
- Watches with signs of damage caused after delivery
- Watches without their original packaging, tags, or included accessories
- Personalized or specially customized products
- Gift cards
Sale or clearance items may also be non-refundable unless otherwise stated or required by applicable law.
If you are unsure whether your item qualifies for a return, please contact us at great.okechukwu08@gmail.com before sending it back.
Exchanges
If you would like to exchange your watch for another model or variation, please contact us at great.okechukwu08@gmail.com.
Depending on availability, we may provide instructions for returning the original item and purchasing or receiving the replacement item.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped to a customer in the European Union, applicable consumer protection laws may provide a right to cancel or return an order within 14 days without giving a reason.
Where this right applies, the item must generally be returned in accordance with the applicable requirements and in the condition required by law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or payment provider to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at great.okechukwu08@gmail.com.
Return Shipping Costs
[CHOOSE ONE OPTION AND DELETE THE OTHER]
Option 1 — Customer pays:
Customers are responsible for return shipping costs unless the item was defective, damaged upon arrival, or the wrong item was sent.
Option 2 — Store pays:
We will provide a return shipping label for eligible returns. Return shipping costs for eligible returns will be covered by us.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: great.okechukwu08@gmail.com