Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your remote controls and accessories quickly and securely.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times begin after your order has been dispatched.

  • Domestic Orders: 3–7 business days

  • International Orders: 7–21 business days (depending on your destination)

Delivery times are estimates and may be affected by customs processing, weather conditions, or courier delays beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method. From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. We cannot guarantee changes once an order has been processed or shipped. Customers are responsible for any additional shipping costs resulting from incorrect or incomplete addresses.

Delayed or Lost Shipments

While we work with reliable shipping partners, delays can occasionally occur due to circumstances beyond our control. If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in tracking your shipment.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.